Terms & Conditions

We want you to be happy with your order, so if you're unsatisfied with any of our products for any reason, at our discretion we will either replace the item, exchange the item or refund your money by cheque for local orders and PayPal for overseas orders. Kindly return the parcel within 7 days and ensure that all product swing tags are intact and that items haven't been used, worn or washed. Sales items are exchangeable but non-refundable. If you would like to exchange colour or style, please follow the same instructions as above, indicating your requirements. If possible, please include an alternative as we may have sold out of your first choice. For overseas exchanges, cost will be at original freight charge. Please include new delivery charges unless the item was faulty or not per your order. Please do not reuse our courier bag. Refunds and exchanges are processed within the 3 working days upon receipt. Make sure your name, address, phone number and instructions are clearly indicated. All returned items should be sent by registered mail to: Animal Merchandise Pte Ltd, 10 Anson Road, #26-04 International Plaza, Singapore 079903.
Web store promotions and store promotions are subject to individual Terms and Conditions.

Please feel free to contact us at +65 6699-2000 or email us at sales@animalmerchandise.com for further clarification.

Thank you and enjoy shopping at Animal Merchandise, Products That Care.


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